Orders & Shipping

• Is local pick up available?

  • Unfortunately, we do not have a storefront to allow us to offer local pick up.
    
    You can check our website banner for any current shipping offers or discounts.
    

    We do allow for pick up at markets. Please place orders at least 48 hours prior to the market as we often pack/set up early. Once you pick up the order we will refund shipping. If you are unable to pick up, shipping charges will not be refunded and we will ship your order on the next business day.

• Can I use more than one discount code at a time?
  • It depends on the discount code. Some are able to be combined.
    
    Rewards program discounts are not able to be combined with other discount codes.
• Can I apply a discount code to a previous order?
  • No. Discount codes must be applied at the time the order is placed.
• Do you offer custom candles or products for party favors or corporate gifting?
  • Yes, we do have custom options available. Please CONTACT US and include as many details as possible about what you're looking to do.
• What if my item is damaged in transit?

  • If your package arrives damaged please CONTACT US immediately.

    If you are able to include photos of the shipping box and the damaged item(s) in your email we would appreciate it as they are necessary to file a claim with UPS or USPS.

    Items that are damaged during shipping will be replaced ASAP at no cost to you. If the item is unable to be replaced, you will have the option of selecting a comparable item or a refund for the item.

• Can I order over the phone?
  • Not at this time.
• Can I get a printed catalog?
  • We do not have a print version of our catalog of products. As an e-commerce business, we only have an online catalog of products.
• Is expedited shipping available?
  • In most cases, Yes, we are able to ship UPS Next Day and UPS Two Day. Please CONTACT US prior to placing your order and we can give you information on pricing and how to place your order.
• I can't find the scent I am looking for.

  • Scents that are currently available are listed in the Scent Collection pages by collection type.

Gift Cards

• How will my gift card be delivered?

  • Gift cards are digital and delivered via email with instructions to redeem them.
    
    The email address that you provide at checkout is where the gift card is sent.

    We do not have access to the gift card number or the ability to send the gift card to another email address once you have completed the order. We can resend the gift card to the email address you provided.

• Do gift cards expire?

  • Purchased gift cards do not have an expiration date.

    Promotional gift cards issued by The Scented Soldier may have an expiration date that will be communicated when issued.

• Can I cash out or return a gift card?
  • No. Gift cards are not redeemable for cash and are non-refundable/returnable.
• What happens if my gift card is lost or stolen?
  • Gift cards are not able to be replaced if stolen, lost, destroyed or used without permission.
• Do you offer physical gift cards?

  • No, at this time we only offer digital gift cards.

    Digital gift cards may be redeemed in person at markets as long as you have the gift card number.

• Can I use a The Scented Soldier gift card with a retailer who sells your products?
  • No. The Scented Soldier gift cards are only redeemable on our website or when you shop in person with us at a market.
• Can I send a gift card to someone else?

  • If you check the box on the gift card product page that says "I want to send this as a gift" you will then be prompted with additional fields to complete for the recipients email, name, and a message you'd like to include.

    You can even select the date you would like the gift card email to be sent.

    Please note, we are unable to change the email address you provide to send the gift card to or view the complete gift card number.

Candle Care & Troubleshooting

• How should I store my candles?
  • Store your candle in a cool, dry place. If exposed to sunlight for prolonged periods of time, soy candles may discolor or fade.
• Why is there smoke or soot coming from my candle?

  • Most often, the wick needs to be trimmed.

    While soy candles do not emit toxins, you may see soot begin to accumulate on the container if the wick is too long, there is a draft around your candle or the candle has been burning for an extended period of time. This is NOT the same as the toxic soot left from paraffin candles.

• Why can I no longer smell my candle while it is burning?
  • When you burn your candle for extended periods of time the wax gets too hot and the fragrance oils begin to burn off and may result in you no longer being able to smell your candle. It's also possible that you've become "nose blind" to the fragrance. Try stepping outside of the room for a few minutes and then come back into the room.
• Why does my candle not have a smooth, flat surface?

  • Soy wax does not cool with a perfectly smooth top and may appear bumpy or develop small crystals (often referred to as frosting).

    Both of these traits are purely cosmetic and do not affect the performance of your candle. It's also possible to see frosting on the sides of candle jars.

• Do my candles expire?
  • The answer to this question can vary by fragrance, but generally, if you store your candles in a cool, dry place that is out of direct light you should be able to enjoy them for years to come!
• What is wick mushrooming?

  • At times you may notice build-up, similar looking to a mushroom, on the end of your wick. This is most often seen when the candle has been burning for an extended period of time.
    
    Trim this "mushroom" off of the wick before you light it again and be sure to dispose of the debris.

    We suggest the use of a wick trimmer to help you get the longest, cleanest burn from your candles.

Ingredients & Materials

• What are your fragrance oils made of?
  • The fragrance oils that we use in our candles consist of both natural and synthetic aromatic ingredients. Natural fragrances are extracted from plants and flowers and synthetic fragrances are manufactured from man-made materials.
• What are your wicks made of?
  • We use a flat braided cotton wick with paper threads woven into the cotton. Our wicks are lead and zinc free.
• What is a fragrance note?
  • Fragrances are often referred to in the terms of top, middle and base notes. The way the notes combine together is what creates the scent profile.
    
    Top notes are often what you smell first and give you an initial impression of a fragrance. This is often the lighter scent and most volatile, which means they tend to fade more quickly than the other notes.
    
    Middle notes are the heart of the fragrance as it's what balances out the top and base notes. The middle notes are usually the most prominent aroma you will smell while the candle is burning.
    
    Bottom or base notes are often what you will find lingering in the room once a candle has been extinguished. They are the lasting impression of a fragrance.
• What are the benefits of soy wax?
  • Soy wax is biodegradable and comes from a natural, renewable resource. Our soy wax comes from soybeans grown right here in the USA. Soy wax does not contain petrol-soot and will not emit toxins. Our soy wax is completely free of animal-derived substances.
    
    Many of our customers have noticed that our soy candles do not give them headaches, leave black soot marks on their walls, and do not have a chemical smell like some candles made from or with paraffin.
• Are your fragrance oils safe?
  • All of our fragrance oils are phthalate-free and adhere to RIFM and IFRA standards for safety and purity.
    
    While many of our fragrance oils are skin-safe (able to be used in items like lotion or soap) this is not something we have tested because we do not make body products. We do not suggest using our candles as a lotion or massage candle or our room sprays as a body spray for this reason.
• Do you use essential oils?
  • Some of our fragrance oils are blended with a safe, candle-grade amount of essential oils. Improper use of essential oils in candles can be toxic and often the properties of the essential oil will burn off.
• What is a phthalate?
  • There are many types and classifications of phthalates. The phthalates creating a concern for human health is typically used in plastic products. Phthalates used in fragrance oils, known as DEP (Diethyl Phthalate), are solvents used to extend the aromatic strength of the candle fragrance oil. DEP has been found to be non-toxic in skin products and candles if used at safe levels.
    
    We only use phthalate-free fragrance oils in our products.
• Is your wax vegan?
  • The wax we use in our candles and melts is completely free of animal-derived substances and cruelty-free, making it vegan-friendly!⁠

Shop Pay Installments

Please click on the Shop Pay Installments header to be taken to their customer care. Shop Pay Installments is not managed by The Scented Soldier and we do not have access to account information.

• What is Shop Pay Installments?
  • Shop Pay Installments is an option that Shop Pay makes available for qualified orders that enables you to split your purchase into four equal, interest-free installment payments.
• Is there a fee to use Shop Pay Installments?

  • For installments orders that are split into 4 biweekly payments, there are no additional charges, interest rates, or late fees.

    Interest rates will apply if you select a monthly payment plan.

• Whill Shop Pay Installments affect my credit score?

  • If you choose to pay for your order in 4 installments, then your credit score isn't impacted.

    If you choose a monthly payment program, and do not make your payments on time, your credit score may be negatively impacted.

• Is there a purchase limit to use Shop Pay Installments?
  • Shop Pay Installments is available for purchases of $35 or more.
• Can I use Shop Pay Installments to purchase gift cards?
  • No. Shop Pay Installments may not be used to purchase gift cards.
• What payment methods can I use with Shop Pay Installments?

  • Shop Pay Installments is available for purchases made using a credit and debit card. Capital One cards are not accepted by Shop Pay Installments.

    Monthly payment plan options will require a debit card purchase.

• Who do I connect with if I have questions about my Shop Pay Installments account?

  • If you have questions about your loan, making a payment, or managing your account please contact the Installments Help Center

    The Scented Soldier does not have access to your installment account.